Current turnaround time for graphic tees and embroidered items is 4 weeks. If you order boutique items along with any original designs, your boutique pieces will ship with the rest of your order, after the printed/embroidered items are made. I am not accepting custom orders at this time. I appreciate your patience as I work to get your items made and sent out! 🖤 **PLEASE NOTE: ANY ORDERS PLACED AFTER JUNE 8th WILL NOT SHIP UNTIL MID-JULY, AS WE ARE MOVING.**

FAQ

SHIPPING:

How long will it take to receive my package?

Because our tees are made-to-order, we ask that you allow 2-3 weeks to receive your parcels (add an additional 1-2 weeks for international orders). They may ship sooner, but we cannot guarantee delivery sooner, so we ask for your patience as we are working around supply chain issues, as well as slower postal services. We are doing everything possible to get your packages to you ASAP, we promise! A confirmation email will be sent to you upon ordering, and then will be updated with tracking information as soon as your items are shipped out!

**Please be advised that once packages leave us, and arrive at USPS facility, they are out of our hands. We, unfortunately, have no control over delivery times/incorrect deliveries. If your item has been marked as delivered, and you haven't received it, please allow a few extra days, as sometimes USPS is incorrect.

***Please also be sure to triple check your addresses, as we will not replace or refund items for any address that is input incorrectly by the customer. Our shipping labels are printed directly from the system, as input by the customer, so please double and triple check!

 

Where does Nox+Luna ship to?

Currently, Nox+Luna ships nationwide in the United States, as well as many locations worldwide. These locations include, but are not limited to: The UK, Europe and **Australia.

**A note for our Australian customers: While we are still offering shipping, please note that prices have increased significantly, as USPS has suspended service to Australia. UPS and DHL are still delivering parcels, however their rates are much higher. The shipping rates that appear on your checkout page are the lowest shipping prices set by the carriers. I wish I could do more to decrease that amount, but it is unfortunately out of my hands. You are of course, still welcome to place orders, but please know there is nothing I can do about the shipping prices. Let's hope USPS gets back to delivering to Australia soon!

 

 

PRODUCTS:

 When will you have new designs?

Nox+Luna, aka Karissa, is slowing down a bit on pushing out new designs. This means more thoughtful time spent on your original tee designs! We can't promise it will be every other week like it used to, but we can ensure that you will still see the creative side of Nox+Luna with new original designs, on a consistent basis!  You can keep up with us on Instagram to hear about new launches! As always, we love to hear from you, and we love to hear what you'd like to see in the shop! Follow along on: @shopnoxandluna

 

 

Can you tell us a bit about the tees you print on? Where are they made? Fabric? 

Great questions! The tees we use are very lightweight tees, so that you can always feel comfy while wearing them. They are made of 100% ringspun Airlume cotton, ethically sourced from India and the USA. The tees are then assembled either in Los Angeles, CA, or in Central America (usually Nicaragua.) Because some of the production is outsourced, I wanted to be sure that the products I sell are not created using unethical labor practices, and the working conditions are to the standards of that of the US. The company is 100% sweatshop-free, and is Platinum W.R.A.P certified. W.R.A.P is a globally recognized program, 3rd party, whose mission is to promote ethical, humane, and lawful conditions and practices, in all manufacturing facilities. My manufacturer only works with partners who are in compliance with this as well. 

The shirts are also produced using eco-friendly practices! They dye the tees with machines that use 7x less water than what most companies use, and power their offices and facilities with solar! Also, amazingly, they have virtually zero waste, meaning almost no landfill waste. Excess fabric from cutting tees are used for things like baby bibs, or stuffing for upholstery. I know some prefer heavy-weight tees, but ethics matter to me, and the manufacturer of these lighter-weight (incredibly soft, and super comfortable) tee was the clear winner! 

If you want any further info, links, or videos on their practices, please email me, and I'd be happy to send them your way! 

 

What size should I order?

Only you know the fit you feel most comfortable in, so we offer a handy size chart on each product listing to help you out. Keep in mind that ALL of our tees are carried in unisex only. This will generally mean a less fitted look, when ordering in your normal size. If you prefer a more fitted look, you can size down. If you prefer something more oversized, size up! ☺️ Tees are preshrunk, but we do recommend washing in cold water to prevent any additional shrinkage, as they are 100% cotton!

 

Do you offer extended sizing? 

Yes, we do! However please note that at this current time, our extended sizing is limited to graphic tees and select boutique items. We are working to expand our extended sizing offering, though! I know how frustrating it can be to find something you love, only to not have it available in your size. For the reason, we are continually on the hunt for manufactures that provide the same fun styles in sizes S-3X. As we grow, so will our extended sizing offerings!

 

RETURNS/EXCHANGES:

What is your return policy? 

We accept returns for a full product refund within 14 calendar days of listed delivery date. Please contact us at noxandluna.co@gmail.com, so that we can assist you!  Items may be returned for store credit within 30 calendar days after listed delivery date. If the listed time periods pass, or items are not returned in the condition they were received (i.e. tags attached, unwashed, unworn), then we unfortunately cannot offer a refund/store credit. Customers will be refunded for the cost of the item — shipping costs will not be refunded. We highly encourage you to reference the sizing charts on each product listing to ensure you are ordering the best fit for you!

 

What if I receive defective, or incorrect items?

For defective/incorrect items, please contact us within 10 days of receiving your shipment, through our contact form HERE, so that we can get it fixed for you! We will require images of the defective or incorrect items.