PRODUCTS AND PRODUCTION TIME
WHY AREN'T ALL OF YOUR ORIGINAL DESIGN ITEMS PRICED THE SAME?
The pricing for our items depends on a few things! For printed items, it will depend on the brand of tee we use. Comfort Colors is more expensive to print on than Bella+Canvas. The print provider also charges more for a front and back design, so we have to price our tees accordingly.
When it comes to our crewnecks, you may notice that our printed ones are less expensive than our embroidered ones. This is because the embroidered designs are more labor and time intensive! Some of our larger embroidery designs take over an hour to create. We also have to factor in the cost of machine maintenance, thread, and time.
WHAT KIND OF TURNAROUND TIME SHOULD I EXPECT?
Our current turnaround time for original designs (printed and embroidered pieces) is 4-5 weeks, as we are experiencing higher order volume than expected. We know how excited you are to receive your packages, and we working extra hard to get them out to you!
Due to the large number of orders we currently have, we unfortunately cannot offer progress updates until your order is ready to ship. When items are ready to ship, you will receive an email with tracking information.
Don't worry! Unless you receive an email regarding issues with your order, everything is still on track for a normal production period. We appreciate your patience as we get to your place in the queue.
How often will you have new items in the shop?
We are working up to having weekly launches, while still being able to handle current order volume. As we grow, we are going to continue to add more boutique offerings, and limit original designs to just one new design every week, or even bi-weekly.
The best place to keep up to date on new releases and launch schedules is to follow us on social media (IG stories and TikTok always get first sneak peaks!) You can also sign up for our email list, linked at the bottom of any page on the website!
DO YOU EVER RESTOCK ITEMS?
We definitely try to restock our crowd favorites when they sell out! Our original designs almost always restock. Boutique items can be a little trickier, as sometimes the vendors discontinue colors, or even full styles, and unfortunately don't bring them back. When we have high demand, we always do our best to get them back in the shop, as we want you to be able to grab the items you have your eye on!
SHIPPING AND DELIVERY
HOW LONG WILL IT TAKE TO RECEIVE MY PARCEL?
Once shipped, the time your parcel spends in transit depends on where you are located! Domestic packages generally spend around 5 business days in transit. International packages can take up to three weeks of transit time. This is a general timeline, so be sure to stay up to date on your package's progress with the tracking number you receive in your shipping confirmation email.
**Please be advised that once parcels leave us, and arrive at the shipping facility, they are out of our hands. We, unfortunately, have no control over delivery times/incorrect deliveries. If your item has been marked as delivered, and you haven't received it, please contact the shipping provider, as again, it is out of our hands.
***Please also be sure to triple check your addresses, as we will not replace or refund items for any address that is input incorrectly by the customer. Our shipping labels are printed directly from the system, as input by the customer, so please double and triple check!
WHY DOES IT TAKE SO LONG FOR ORDERS TO BE DISPATCHED?
We understand that it can be frustrating to wait so long for your purchased items, and we are so appreciative of your patience with our processing time. We are a one-person show here at Nox+Luna, so it does take some time to get through every order. Some embroidery designs can take over an hour for just one sweatshirt! But not to worry! We haven't forgotten about you, and are working to get your parcels on their way!
Once we finish up your order, you'll receive a shipping confirmation email, with tracking info, so you can keep an eye out!
Where does Nox + Luna ship to?
Currently, Nox+Luna ships nationwide in the United States, as well as many locations worldwide. These locations include, but are not limited to: The UK, Canada, most of Europe, South and Central America, New Zealand, and Australia.
*Please note that Nox+Luna is not responsible for any customs or duties fees upon delivery for international packages.
What size should I order?
Only you know the fit you feel most comfortable in, so we offer a handy size chart on each product listing ( or in the product photo) to help you out. Keep in mind that ALL of our tees are carried in unisex only. This will generally mean a less fitted look, when ordering in your normal size. If you prefer a more fitted look, you can size down. If you prefer something more oversized, size up! ☺️ Tees are preshrunk, but we do recommend washing in cold water to prevent any additional shrinkage, as they are 100% cotton!
Do you offer extended sizing?
Yes, we do! However please note that at this current time, our extended sizing is limited to graphic tees and select boutique items. We are working hard to expand our extended sizing offering, as I know how frustrating it can be to find something you love, only to not have it available in your size. For this reason, we are pretty constantly on the hunt for manufacturers that provide the same fun styles in sizes S-3X. As we grow, so will our extended sizing offerings.
Returns and exchanges
WHAT IS YOUR RETURN POLICY?
We accept returns for a full product refund within 14 calendar days of listed delivery date.Please contact us at firstname.lastname@example.org, so that we can assist you! Items may be returned for store credit within 30 calendar days after listed delivery date. If the listed time periods pass, or items are not returned in the condition they were received (i.e. tags attached, unwashed, unworn), then we unfortunately cannot offer a refund/store credit. Customers will be refunded for the cost of the item — shipping costs will not be refunded.
I ORDERED THE WRONG SIZE. CAN I EXCHANGE IT?
Absolutely! We can provide exchanges within 14 calendar days of listed delivery date. Please contact us at email@example.com, so that we can assist you! Please let us know what size you are needing to exchange it for, so that we can get it sent out as soon as the original item has been returned to us.
*Please note that customer will be responsible for additional shipping for an elective exchange, so we encourage you to double and triple check size charts before ordering!
WHAT IF I RECEIVE DEFECTIVE OR INCORRECT ITEMS?
For defective/incorrect items, please contact us at firstname.lastname@example.org within 10 days of receiving your parcel, so that we can get it fixed for you! We will require images of the defective or incorrect items, as this is requirement to send to print providers. They will not issue reprints without photographs of incorrect or misprinted items.
Didn't find what you were looking for? Feel free to contact us at any time!